Shipping Policies
Shipping Policy
Thank you for shopping with me! I am excited to deliver these beautifully crafted candles right to your doorstep. Please review the shipping policy below for important information regarding your order.
Processing Time
All orders are typically processed within 1-3 business days. You will receive a confirmation email with tracking information once your order has shipped.
Shipping Rates
Shipping costs are calculated at checkout based on the destination, weight of the items, and chosen shipping method. I offer the following shipping options:
- Standard Shipping (5-7 business days)
- Expedited Shipping (2-3 business days)
Shipping Locations
I can currently ship to the United States and Canada. Unfortunately, I do not offer international shipping at this time.
Delivery Times
While I strive to meet the estimated delivery times, please note that shipping times may vary due to factors beyond my control, such as weather, holidays, or postal delays.
Order Tracking
Once your order has shipped, you will receive an email with a tracking number. You can use this number to track your order’s journey to you.
Damaged or Lost Items
If your order arrives damaged or is lost in transit, please contact me within 7 days of delivery. I will work with you to resolve the issue, which may include a replacement or refund.
Returns and Exchanges
For information on returns and exchanges, please refer to the Return Policy.
Contact Us
If you have any questions or concerns about our shipping policy, please reach out to me at urbancowboyboise@gmail.com